Frequently
Asked Questions

Please note that we cannot reset passwords or reactivate wakizz.com accounts. If you have an email address attached to your account, you can reset your password here.

Yes you can! Registering your email address is optional, but setting it will help friends to find you, and will allow you to reset your password if you forget it.

We will use your username to create an ID (Wakizz ID) allowing to disambiguate you from others with the same display name. It will allow us to keep your email confidential. 🙂

Simple, just drag the file into Wakizz and it will automatically upload. Alternatively you can click on the paperclip icon in the text input field and browse your filesystem.

Yes you can! On a mobile device simply press the arrow which is pointing upwards (on iOS) or the + symbol (on android) while in a chat and select your file.

Yes! Wakizz shows who has read a message by displaying their avatar to the right of the message. Hovering over these avatars (or clicking on them on mobile) will give you the user’s info and reading time.

End-to-end encryption

Encryption means scrambling a message in such a way that only those knowing the secret key can unscramble it. We use encryption to keep your messages and files private.

End-to-end encryption means your messages and files are encrypted before they leave your device, and stay encrypted until they reach the other participants' devices. End-to-end encrypted messages can only be read by the participants in the conversation.

Thanks to end-to-end encryption, your messages can only be read by the participants in the conversation and nobody else. This means your messages can't be read by anyone at Wakizz, or by any other third party. It also means that if you lose your keys, you won't be able to read your messages.

If you can't read a message it's because your device doesn't have the right key. If your device doesn't have the right key, there are three ways you might be able to get hold of the key:
Restore all of your keys from key backup
Request the specific key from another device via key share
Upload keys from a manual backup (advanced)

Yes. Your keys are encrypted before they are uploaded to your Wakizz homeserver, so we never see them unencrypted.

When Wakizz sees a message it can't decrypt, it automatically asks your other devices if they have a copy of the necessary key. Keys will be shared automatically with trusted devices - if the device with the key hasn't trusted the device requesting the key, the device with the key will pop up a prompt asking you to confirm the key share manually.

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Wakizz Services

END-TO-END ENCRYPTION

Some of your most personal moments are shared on Wakizz, which is why we built end-to-end encryption into the latest versions of our app. When end-to-end encrypted, your messages and calls are secured so only you and the person you're communicating with can read or listen to them, and nobody in between, not even wakizz.

PHOTOS AND VIDEOS

Send photos and videos on Wakizz instantly. You can even capture the moments that matter to you most with a built-in camera. With Wakizz, photos and videos send quickly even if you're on a slow connection.

VOICE MESSAGES

Sometimes, your voice says it all. With just one tap you can record a Voice Message, perfect for a quick hello or a longer story.

DOCUMENTS SHARING

Send PDFs, documents, spreadsheets, slideshows and more, without the hassle of email or file sharing apps. You can send documents up to 100 MB, so it's easy to get what you need over to who you want.